Frequently Asked Questions

• What base would be best for my Greenhouse?

  For your greenhouse to thrive, it needs a solid foundation. Here are our top picks:

  Paving Slabs: A classic choice! They're easy to lay and provide excellent drainage.

  Concrete Base: Want something ultra-sturdy? A concrete base is your go-to option. It's long-lasting and provides a super-level surface.

  Decking: Yes, you can use decking! Just make sure it's robust and as flat as a pancake.

  Remember, a great base sets the stage for years of happy gardening. So take your time and get it right - your future plants will thank you!

• How is the greenhouse packaged?

  The Frame and Base: Imagine long, slim parcels (shoe boxes, but longer) - that's how your greenhouse frame and base will arrive. We pack them snugly in sturdy cardboard boxes to keep everything safe and sound during their journey to you.

  Now, this depends on what type you've chosen:

  • Ordered horticultural glass? It'll come neatly boxed up.
  • Opted for full pane toughened glass? Each sheet will arrive individually wrapped for extra protection.

  We take extra care to ensure every piece of your green haven reaches you in perfect condition. It's like a jigsaw puzzle waiting to be put together!

• Where will I find the Assembly Instructions?

  The instructions will be in the box with your greenhouse frame.

• What vehicles do you deliver in?

  We bring your greenhouse dreams to life using our trusty Class II 15-ton lorries. Picture a furniture removal van, and you've got the right idea. These big friendly giants ensure your greenhouse arrives safe and sound.

  But wait! Does your driveway have a tricky turn? Or perhaps a low-hanging tree branch? No worries! If you think there might be any access hiccups, just give us a ring. Our team loves a good problem-solving challenge!

  ? Call us on 0800 098 8877 for a chat about your delivery needs. We're all ears and ready to find the perfect solution for you.

• How long will it take to build?

  Planning your greenhouse assembly? Here's what to expect:

  • Typically a weekend project:
  • Day 1: Set up the framework
  • Day 2: Install the glazing

  Quick tip: Don't leave it half-glazed overnight!

  Remember, larger greenhouses might take a bit longer. Happy building!

• Where should I start with assembling my greenhouse?

  Ready to build? Here's your quick guide:

  • Read instructions carefully
  • Prepare the ground
  • Assemble base frame
  • Build greenhouse frame
  • Install glazing

  Top tip: Follow the steps in order for a smooth assembly. Happy building!

• What if there are missing or damaged parts?

  Oops! Missing or Damaged Parts?

  No stress! We've got your back:

  • Email us: [email protected]
  • Include your order number

  We'll sort it out pronto!

  We're here to make your greenhouse dreams come true. Let's fix this together!

• Can you install the greenhouse for me?

  Want pro assembly? It's easy:

  • Just add the Installation option above
  • Our experts will do the rest

  All you need: A flat slab or concrete base.

  Let us turn your greenhouse kit into garden magic!